Terms of Service

You must be at least 18 years old and authorized to enter into these Terms on behalf of the business you represent. The Service is intended for legitimate, lawful local businesses located in a country PaceRev currently supports — the United States, Canada, the United Kingdom, Australia, and New Zealand — within PaceRev’s supported categories, including home-service contractors, fitness studios, and local service businesses such as auto detailing, cleaning, pressure washing, and pet grooming. Supported countries may change over time; the countries offered during signup are the current list. You represent that all information you provide is accurate and that you hold any licenses, permits, and registrations your business and advertising require in your own country and locality.

PaceRev is a done-for-you advertising platform that uses software and automation to help create, launch, manage, and optimize advertising campaigns on third-party platforms (including Meta / Facebook & Instagram), and to organize the leads those campaigns generate. PaceRev provides a service and tools — not a guarantee of any business outcome.

PaceRev is an independent company. We are not affiliated with, endorsed by, or an agent of Meta Platforms, Inc., Facebook, Instagram, Google, or any other advertising platform. Your use of those platforms is governed by their own terms and policies, which you are responsible for following.

PaceRev does not guarantee any specific result. Advertising performance depends on many factors outside our control — your market, budget, pricing, seasonality, competition, the quality and speed of your own sales follow-up, your reputation, platform algorithms, and platform policy decisions. We make no promise or warranty regarding the number of leads, calls, appointments, booked jobs, sales, revenue, return on ad spend, cost per lead, or any other metric.

Any figures, examples, case studies, demonstrations, averages, or projections shown on our website, in a demo, in a sales conversation, or in the dashboard are illustrative only and are not a promise of your results. Your results may be better or worse and may be zero. You acknowledge that you are purchasing a service and the use of software, not a guaranteed quantity of leads or revenue.

The Service is sold as a recurring subscription billed monthly or annually depending on the plan you select. By providing a payment method and starting a plan, you authorize PaceRev and its payment processor (Stripe) to charge that payment method the recurring subscription fee, plus any applicable taxes and any add-ons or credit top-ups you purchase, automatically each billing period until you cancel.

Subscriptions renew automatically at the end of each billing period at the then-current rate. We may change pricing prospectively; we will give reasonable advance notice of a price change before it applies to your next renewal. Charges from PaceRev appear on your statement as “PACEREV.” If a payment fails, we may retry the charge, suspend the Service, and/or terminate your account.

Subscription fees are quoted and charged in U.S. dollars (USD) regardless of where your business is located. If your payment method is denominated in another currency, your bank or card issuer converts the charge at its own rate and may add a foreign-transaction fee, which PaceRev does not control and does not receive.

Your subscription fee pays for the PaceRev Service. It does not include your advertising budget. You set your own ad budget, and the advertising platform (e.g., Meta) bills you directly for that ad spend on your own payment method. PaceRev does not control, advance, or refund platform ad spend. Ad spend is billed by the platform in your ad account’s own currency (for example CAD, GBP, AUD, or NZD), which is separate from the USD subscription fee described above.

All subscription fees, add-on fees, and credit purchases are non-refundable, except where a refund is required by law. Because the Service, software access, AI generation, and campaign work are delivered on an ongoing basis, fees are earned when charged and we do not provide refunds or credits for partial billing periods, unused time, unused credits, downgrades, or results you are unhappy with.

You may cancel at any time from your account or by contacting support. Cancellation stops future renewals; it takes effect at the end of your current billing period, and you keep access until then. We do not pro-rate or refund the current period. Full details are in our Refund & Cancellation Policy.

If you have any billing concern, you agree to contact us first at the email below and give us a reasonable opportunity to resolve it before initiating a chargeback or payment dispute. You acknowledge that access to the dashboard and the performance of campaign setup, generation, publishing, optimization, and lead-management work constitute delivery of the Service.

Initiating a chargeback or dispute for services that were provided in accordance with these Terms is a breach of this agreement. In that event we may, to the extent permitted by law, suspend or terminate your account, recover the disputed amount and any associated fees and reasonable costs of collection, and submit these Terms, your acceptance record, your usage records, and proof of delivery as evidence to the card network.

You agree to: (a) provide accurate business information; (b) grant and maintain the platform access (e.g., Meta account / page / ad account access) needed to run your campaigns; (c) fund your own ad spend; (d) comply with all applicable laws and with the policies of Meta and any other platform used; (e) ensure your business, offers, claims, licensing, and any content or assets you provide are truthful, lawful, and ones you have the right to use; and (f) respond to your own leads. You are solely responsible for your business operations and for honoring any offer advertised.

The Service generates ad images, video, and copy using artificial intelligence. AI output can contain errors or inaccuracies. You are responsible for reviewing and approving creative and claims before they run, and for ensuring what you publish is accurate, substantiated, and compliant. PaceRev is not liable for AI-generated content you approve or publish.

You may not use the Service for anything illegal, deceptive, or prohibited by an advertising platform, or to advertise prohibited or misrepresented goods or services. We may refuse, suspend, or remove any campaign or account that we reasonably believe violates these Terms, the law, or platform policy.

The Service depends on third parties (including Meta, GoHighLevel, Stripe, and others). Their availability, decisions, fees, and policies are outside our control. PaceRev is not responsible for a platform rejecting, restricting, flagging, suspending, or banning your ads, page, or account, for platform outages, or for changes a platform makes to its rules, pricing, or features.

PaceRev and its software, platform, and content are owned by PaceRev. You retain ownership of the brand assets and business information you provide and grant us a license to use them to provide the Service. Subject to your paid, active subscription, you may use the creative produced for your campaigns for your own advertising.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL PRODUCE ANY PARTICULAR RESULT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PACEREV WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST LEADS, LOST DATA, OR LOST BUSINESS, ARISING FROM OR RELATING TO THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT OF SUBSCRIPTION FEES YOU ACTUALLY PAID TO PACEREV IN THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE PLACES THESE LIMITS APPLY TO THE FULLEST EXTENT PERMITTED.

You will defend, indemnify, and hold PaceRev harmless from any claim, loss, or expense (including reasonable attorneys’ fees) arising from your business, your offers and claims, your content or assets, your ad spend, your use of the Service, or your violation of these Terms, the law, or any platform’s policies.

Please read this section carefully. You and PaceRev agree to first try to resolve any dispute informally. If we cannot, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, rather than in court, except that either party may bring qualifying claims in small-claims court. You and PaceRev waive any right to a jury trial and to participate in a class, collective, or representative action. Arbitration will be administered under the rules of a recognized arbitration body and seated in the county and state of PaceRev’s principal place of business.

These Terms are governed by the laws of the United States and the State in which PaceRev maintains its principal place of business, without regard to conflict-of-law rules.

If your business is located outside the United States, nothing in these Terms takes away rights you have under the mandatory consumer- or business-protection laws of your own country (for example the Australian Consumer Law, the New Zealand Consumer Guarantees Act, UK consumer legislation, or Canadian provincial equivalents). Where those laws conflict with these Terms, those laws apply to the extent of the conflict, and Sections 13, 14, and 16 apply only as far as your local law allows. Where your local law gives you a non-waivable right to bring a claim in the courts of your own country, nothing in Section 16 prevents you from doing so.

These Terms apply while you use the Service. We may suspend or terminate your access for non-payment, breach, suspected fraud or abuse, or risk to PaceRev or a platform. You may stop using the Service and cancel at any time as described above. Sections that by their nature should survive termination (including payment obligations, disclaimers, limitation of liability, indemnification, and dispute resolution) survive.

We may update these Terms from time to time. The “Last updated” date reflects the current version. Material changes take effect on your next renewal or your continued use of the Service after the change, whichever is applicable.

Questions about these Terms, billing, or cancellation? Contact us at support@pacerev.com before initiating any payment dispute, and we will work to resolve it.